Merchant forum - eWAY

Welcome to eWAY’s interactive forum where you can participate in the exciting eWAY action and we can share our ideas with you.

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  1. MYeWAY: Tracking customer's credit card expiry details

    Merchants should be notified through MYeWAY when a Token customer's credit card is expiring

    135 votes
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      19 comments  ·  MYeWAY  ·  Admin →

      Thank you all for the feedback. We are compiling ideas to appear in the next version of MYeWAY and this is certainly being considered. We encourage you to continue sharing and voting on ideas.

    • Setup payment link in Eway and send to customer for payment processing

      Setup payment link in Eway and send to customer for payment processing, this saves us handling credit cards.

      116 votes
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        Thank you all for the feedback. We are compiling ideas to appear in the next version of MYeWAY and this is certainly being considered. We encourage you to continue sharing and voting on ideas.

      • eWay + Xero Recurring Payment Integration

        Currently use eWay and Xero to process recurring payments. Current process occurs as follows:

        - Setup recurring invoice in Xero to generate new invoice every month for recurring payment for ongoing service to client
        - Setup client again in eWay and create recurring event to match that of the Xero recurring invoice. Double check due date in Xero matches transaction date in eWay. Make note of final transaction date in eWay so that when that date comes around it is manually extended so payments do not stop.

        - If client increases service/changes service, invoice in Xero is updated with new…

        114 votes
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          6 comments  ·  Xero  ·  Admin →
        • Fully Customizable Emails

          Have the ability to fully customise the layout, colours and design of the emails sent including removing eWay promotional advertising and endorsements.

          99 votes
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            10 comments  ·  MYeWAY  ·  Admin →

            Thank you all for your continued feedback on this idea. We do review this periodically however at this stage we do not have an ETA for completing it.

            Remember you can disable eWAY receipts and simply use the receipts/invoices issued by your shopping cart / accounting system.

          • Allow payment option of direct debit from bank account

            It would be great to set up automatic direct debits via bank account and not just credit card, as we're having to use another provider to process these transactions.

            86 votes
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            • Automated retry of failed recurring payments

              Using recurring payments means you WILL have failed payments. No question. Having automated retry of any failed scheduled payments is needed. Currently this must be done manually via Eway business centre log in.

              Making the status of the retried payments available via the API is also needed for reporting outside of Eway and control of member access to online subscription services based on continued successful recurring payments.

              65 votes
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              • Credit Card Expiry -Link in Email To Update Details!

                When a customers credit card is about to expire, an email is sent to them with a link to eWAY so they can simply click on the link and easily update their credit card details or expiry (also their contact details while they are there)
                Quick, Easy and Simple!! Ive lost many customers because their credit card has expired and they forgot to update it.
                Pleeeeeese eWAY......

                55 votes
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                  under review  ·  3 comments  ·  MYeWAY  ·  Admin →
                • MYeWAY: Automatic scheduled export of Custom Reports

                  Give Merchants the ability to schedule Custom Reports to send automatically each day

                  52 votes
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                    5 comments  ·  MYeWAY  ·  Admin →
                  • Block Credit Card Numbers

                    To stop customers who have charged back (via their bank) putting through further transactions. As a business we can only block so much information e.g. name, address and telephone number. However to bar a credit card number would stop or limit fraudulent transactions and reduce charge backs. Even if we could just email you the credit card numbers (with the ***'s) included so that you can bar them your end?

                    39 votes
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                    • Ability for PayThis to pass on the PayPal fee as a surcharge

                      PayThis can pass on the surcharge for credit card but it would be good to do this for PayPal transaction.

                      32 votes
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                        1 comment  ·  Xero  ·  Admin →
                      • 3D Secure Status Page

                        In place of the current blank screen that is displayed when a customer is transferred to the bank's 3D Secure system, instead have a page informing customers that they are being transferred to the bank to enter their 3D Secure details

                        30 votes
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                          under review  ·  4 comments  ·  3-D Secure  ·  Admin →
                        • Transactions: Ability to "pause" a Recurring billing event

                          eWAY should allow Merchants the ability to "pause" a Recurring payment event. Currently Recurring payments must be deleted and recreated instead of 'paused'.

                          28 votes
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                            We will investigate the ability to do his. In the meantime it may be worthwhile looking at moving to our Rapid platform and using it with a system such as Chargify to manage subscriptions.

                          • Xero + token payments

                            I create invoices in xero... i click on the link... it takes me to eway... i process transaction on customers behalf using eway stored tokens feature ... i then send the customer the invoice marked as paid

                            28 votes
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                              planned  ·  6 comments  ·  Xero  ·  Admin →
                            • Record User details against each Manual Transaction

                              When a user creates a Manual Transaction it would be helpful to record which internal user processed the transaction.
                              A basic issue of traceability

                              23 votes
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                                4 comments  ·  MYeWAY  ·  Admin →
                              • Customise settlement report cut-off time.

                                Customise settlement report cut-off time.

                                22 votes
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                                • Add 'country of card issuer' into reports & payment receipt notifications

                                  It would be great to have the "Country of card issuer" shown on the payment receipts that our accounts department receive, this would allow us to quickly see if there are questionable country codes or discrepancies with the delivery address.

                                  It would also be great to see this in the transaction report overview page, a simple little flag next the the transaction would be all that was required so we don't have to drill down in to each transaction to check.

                                  19 votes
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                                  • Recurring transactions API for New Zealand

                                    eWAY should develop the recurring transactions API for New Zealand. C'mon Kiwis, please vote this up :)

                                    17 votes
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                                      1 comment  ·  MYeWAY  ·  Admin →
                                    • Transactions: Ability to print and export list of upcoming Recurring transactions from MYeWAY

                                      Recurring transactions are programmed to charge your customer's credit card account a certain amount at a prearranged time, similar to direct debit.

                                      16 votes
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                                      • IVR Surcharges

                                        Currently there is a great connection with Payments for Xero invoices that automatically adds a percentage onto the invoice. It would be great if the IVR system had options to add surcharges and percentage charges to payments made using the IVR system.

                                        16 votes
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                                          0 comments  ·  MYeWAY  ·  Admin →
                                        • Create A Program That Stops Double Orders Within 15 Seconds of Each Other.

                                          Due to people clicking the buy button repeatedly and also other people refreshing the page too quickly we are getting two purchase events registering within 10 seconds of each other. Create a program that could recognise this and stop it from happening.

                                          15 votes
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                                            1 comment  ·  Admin →
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