Merchant forum - eWAY

Welcome to eWAY’s interactive forum where you can participate in the exciting eWAY action and we can share our ideas with you.

eWAY aims to provide you with the best possible products for your online store. Help us continue to provide you with great service by sharing your ideas and voting for suggestions on our forum.

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  1. Integrate with CIN7

    Simone would like us to integrate with CIN7

    1 vote
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    • Recurring Payment notice under 'type' on transaction page

      When searching my transactions to ensure nothing is missed from the recurring billing customers, it would be helpful to have 'recurring payment' under the 'type' of payment on the transactions page. This way I will know if it's a new transaction, recurring transaction or a refund. Helps when cross checking on my website and keeping track of recurring payments.

      3 votes
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      • Automated settlement reports for invoice reference data

        There is currently no way to automate a scheduled report of what settled yesterday. As the bank account is settled with the monies coming in from the transactional log. Our accounts department has to log in every day and add up the value to work out the grand total of what hit the bank account. We have setup custom reports but now I have my receptionist logging in each day and sending off the emails. On a Monday though, she needs to alter the report and do Friday, Saturday and Sunday. Need the total settled value, with the invoice reference…

        3 votes
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        • Checkbox Option to Send Reciept to Customer on Refund and Recharge Screen

          On the 'Charge Credit Card Again' screen and the 'Refund Transaction' screen it would be handy if there was a checkbox that you could uncheck if you didn't want an email receipt sent to the customer. There's an option to turn off email receipts globally but it would be helpful if this could be controlled on each transaction manually processed on these screens.

          The reason for wanting this is that after a purchase I would like to recharge the credit card a small amount (under $1) and then immediately refund the same amount. I don't want an email sent to…

          10 votes
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          • AVS partial fail

            At the moment, AVS checks are either on or off. It would be awesome to set it to allow first line address fails, whilst forcing postcode to match.
            As many will find, the first line sometimes is hard to get to match, for people in flats or with house names etc. Therefore having the option to be more selective with AVS checks would be great.

            1 vote
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            • More control over blocked countries international transactions

              Would be great if it was possible to select countries for which you allow international transactions rather than just blocking all or none. Especially being an Australian company accepting transactions from New Zealand is very important for many businesses I believe.

              1 vote
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                We’re definitely looking in to this feature for Beagle Free. Feel free to get in touch to find out how Beagle Alerts may suit your business.

              • Block Credit Card Numbers

                To stop customers who have charged back (via their bank) putting through further transactions. As a business we can only block so much information e.g. name, address and telephone number. However to bar a credit card number would stop or limit fraudulent transactions and reduce charge backs. Even if we could just email you the credit card numbers (with the ***'s) included so that you can bar them your end?

                39 votes
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                • Add customer phone number to email receipts

                  Add customer's phone number field to email receipts.

                  5 votes
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                  • Confim the card issuer is available before processing recurring transactions.

                    Can you guys set up the system to Confirm the card issuer is available before recurring transactions are made. So that the "Card Issuer Unavailable" response code rarely happens if not ever.

                    3 votes
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                    • Support adding surcharge for digital wallets such as MasterPass, not just credit cards

                      I would like to have MasterPass (and other digital wallets) as an option for my customers, but with out a surcharge it costs me money. It would be great for eWay to support adding surcharge for digital wallets, not just credit cards.

                      4 votes
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                      • I'd like to be able to search for a paying customer over more than 1 year. e.g. Search over 3 yrs and receive statement of acct with us

                        I'd like to be able to search for a paying customer over more than 1 year. e.g. Search over 3 yrs and receive the statement of acct with us

                        1 vote
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                        • Automatically accept funds when people lodge a transaction online

                          I've been informed by customer service this isn't an option in the settings. Would be fantastic if we were given this feature.

                          3 votes
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                          • Line for Tax on the Transaction Receipt

                            I'd like the ability to put a line item under the 'Purchase Amount' on the Transaction Receipt for tax.

                            We run a system that can't apply tax at an invoice level for one component of our website (that we use frequently) so would like it to appear on the transaction receipt.

                            For example GST in Australia is 10% of the purchase amount > it could be 'Includes GST of' - $X.

                            4 votes
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                            • Allow payment option of direct debit from bank account

                              It would be great to set up automatic direct debits via bank account and not just credit card, as we're having to use another provider to process these transactions.

                              86 votes
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                              • integrate into wordpress membership themese and plugins

                                membership sites are key to knowledge economy and will only grow. integration with them is key

                                1 vote
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                                  under review  ·  1 comment  ·  Transactions  ·  Admin →
                                • Have the card type listed in the email sent to the merchant

                                  Have the card type listed in the email sent to the merchant

                                  4 votes
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                                    1 comment  ·  Transactions  ·  Admin →
                                  • Transaction Reversals

                                    Allow the business to do a transaction reversal rather than a refund. This would have to be done within a quick time frame, ie 1 day.

                                    7 votes
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                                      1 comment  ·  Transactions  ·  Admin →
                                    • Add Instagram to list of available social media links in eWAY receipts.

                                      eWAY receipts allows you to add facebook, linkedin and Google+. We would like Instagram added as well please.

                                      6 votes
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                                        1 comment  ·  Transactions  ·  Admin →
                                      • To be useful for our international customers, we really need to be able to integrate eWAY with a multicurrency (USD) AMEX merchant account.

                                        Currently eWAY only supports AMEX in AUD, which seems kinda nuts. AMEX in USD would be ideal, but there's no agreement between eWAY and AMEX to make this happen.

                                        12 votes
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                                        • Customise settlement report cut-off time.

                                          Customise settlement report cut-off time.

                                          22 votes
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