Merchant forum - eWAY

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  1. Add Country of Card Issuer to Custom Reports

    For businesses selling internationally, it is vital that they know which country the customer is in when they order so that GST can be calculated. One way to do this is by using Country of Card Issuer, can this please be added to the Custom Reports?

    8 votes
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      0 comments  ·  MYeWAY  ·  Admin →
    • Enable credit card capture for partial order fulfillment

      Currently eWay only allows one capture of the credit card charge. A change is required to enable multiple capture up to the value of the original credit card pre-authorisation to enable partial orders to be processed and customers charged the correct amount.

      1 vote
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        0 comments  ·  MYeWAY  ·  Admin →
      • Restrict access to MYeWAY to an IP address/range

        Provide the ability to set a list of IP addresses and/or an IP address range that are permitted to login to the MYeWAY account.

        This would then allow access to MYeWAY to be restricted to PCs on our company's network or any "known" PCx off the network.

        Essentailly our company would only like users to be able to login while on their PC at work - not from anywhere.

        3 votes
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          0 comments  ·  MYeWAY  ·  Admin →
        • Eway invoices should list merchant fees even it's when taken out by partner bank

          Hi everyone,
          This affects: Australia, New Zealand, Hong Kong, Malaysia, Singapore
          See this article on the matter:
          https://go.eway.io/s/article/ka828000000L2LuAAK/eWAY-has-charged-me-for-my-transactions-but-my-invoice-says-there-was-nothing-charged

          Basically even though the bank (in our case NAB) is giving the merchant fees directly to eWAY, eWAY should still provide a Tax invoice stating what was charged. The status of each invoice currently says "Paid in Full" but the amount says "AUD 0.00".

          The bank does not allow access to internet banking for merchant accounts and so the only way to get this information is to rely on paper bank statements. This is troublesome at best, plus it's 2017 so I…

          9 votes
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            1 comment  ·  MYeWAY  ·  Admin →
          • Universal sign on for your customers with multiple accounts

            I have multiple eway accounts and sign in and out of them all throughout the day. It would be great if I could access all the accounts from a single sign on.

            Thanks

            3 votes
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              0 comments  ·  MYeWAY  ·  Admin →
            • Filters in Transaction Report

              Front end filtering to be applied to the export functionality. Currently filters can be applied to the front end transaction list, however when exporting the data the filters are lost and you always get the same set of records. Would be great to save the search and also to be able to export/email the result.

              3 votes
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                0 comments  ·  MYeWAY  ·  Admin →
              • Add authorisation code to manual transaction confirmation box

                MYeWAY->Payments->Manual Transaction->Transaction Results: add the Authorisation Code to the confirmation box that appears after the manual transaction is processed. It currently gives the response code and text, but it'd be handy to have the auth code too, so we don't have to click into the Details screen to get the code, which we write it on our paper credit card slips to show we actually processed the transaction and it *was* authorised.

                4 votes
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                  0 comments  ·  MYeWAY  ·  Admin →
                • Provide email notifications/alerts of Credit Card expiry dates and also recurring payments that are going to end in the next week/2weeks

                  Provide email notifications/alerts of Credit Card expiry dates and also recurring payments that are going to end in the next week/2weeks

                  2 votes
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                    0 comments  ·  MYeWAY  ·  Admin →
                  • Change to client confirmation email Receipt of APPROVED authorisation

                    I regularly receive emails from my customers wondering if I have charged them twice.
                    This is becoming such a regular problem that I have made a template email explaining to them that this is the way eway does their admin.
                    This is an example of what they say:"I was just wondering why I have 2 transactions."
                    "Hi, you have seemed to charge me twice??
                    I have 2 transaction numbers"
                    Both emails are sent from eway; the first (Receipt of APPROVED authorisation @ eWAY) is when they place the order, the second (Receipt of APPROVED purchase/payment @ eWAY) is when I…

                    4 votes
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                      0 comments  ·  MYeWAY  ·  Admin →
                    • Display individual eway transaction fees in the Transaction Report or Settlement Totals screens

                      Currently I can only see a monthly total of eway transaction fees charged via My Account > Your eWAY Invoices.

                      Can you possibly provide a 'eWAY transaction fee' box in the Transaction Report or Settlement Totals screens so we can see the fee per transaction.

                      Many Thanks in advance.

                      1 vote
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                        0 comments  ·  MYeWAY  ·  Admin →
                      • Provide SSO/SAML authentication capability for the MyeWay portal

                        It would be good to be able to integrate with on prem or hosted SAML/SSO/Identity providers so that the MyeWay portal could be more easily accessed.

                        1 vote
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                          0 comments  ·  MYeWAY  ·  Admin →
                        • Improve Fraud Prevention

                          In short: a Beagle Rule that allows you to set a distance to IP address limit for transactions.

                          For example: the distance from IP to the shipping address is over (500km then it gets blocked/challenged). Or at least have it so the further the distance the bigger the risk score increases as well.

                          Currently I've had several fraudulent transactions go through that have beaten the system (beagle) but would not have taken place had this been in place.

                          E.g. Perth IP address; and billing address / delivery address Sydney. Obviously some circumstances that could arise why that could be legitimate.…

                          7 votes
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                            0 comments  ·  MYeWAY  ·  Admin →
                          • Add a field in myeway manual transaction that calculates the fee that we need to add to each transaction to cover the merchant fees we incur

                            When making a manual transaction can a field be added that calculates the fee we need to add to the total to cover the merchant fee costs we incur.

                            Suggeting a percentage field is added, drop down list that you enmter the percent you want to calculate, ie enter 2 and it calculate the amount we have entered as the payment by 2 percent, then this figure is displayed and added to total.

                            It would not be compulsory field.

                            4 votes
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                              0 comments  ·  MYeWAY  ·  Admin →
                            • Allow customisable report exports (provide more data columns!)

                              All transaction data should be able to be exported not just certain fields. Particularly required is card type, financial institution, expiry etc to help with fraud calls

                              14 votes
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                                0 comments  ·  MYeWAY  ·  Admin →
                              • Client record migration and report generation

                                1. Option to migrate client details from transaction report to either Token or Recurring Client database.
                                2. Option to differentiate between Manual, Token, and Recurring transactions when generating a transaction report.
                                3. Option to generate transaction report of only Manual Transactions

                                1 vote
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                                  0 comments  ·  MYeWAY  ·  Admin →
                                • Add company name to Beagle Alerts so I know which account I need to log into to check the transaction.

                                  Add company name to Beagle Alerts so I know which account I need to log into to check the transaction.

                                  1 vote
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                                    0 comments  ·  MYeWAY  ·  Admin →
                                  • SMART POS to provide the breakdown of credit card surcharge and other charges for reconciliation purpose

                                    One of benefit to use eWay is to make reconciliation against bank statement easier. If you can integrate SMART POS and credit card surcharge functions and eWay provides a detailed report with the breakdown of original amount, credit card surcharge etc, we can look at moving counter sales transactions to eWay.

                                    1 vote
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                                      0 comments  ·  MYeWAY  ·  Admin →
                                    • Settlement Report emailed as a PDF

                                      We have just setup a notification rule to have the Settlement Report emailed to us each morning.

                                      PDF format is not an option (however it is if you login to print this same report).

                                      This is the easiest format to read, is it possible to have this file format added?

                                      3 votes
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                                        0 comments  ·  MYeWAY  ·  Admin →
                                      • Provide a link in the MYeWAY merchant interface to the underlying Items information if these optional fields are populated

                                        Provide a link in the MYeWAY merchant transaction record to the underlying Items information if these optional fields are populated. This would help reconciliation and answering client payment inquiries.

                                        2 votes
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                                          0 comments  ·  MYeWAY  ·  Admin →
                                        • Please allow schedule reports to be sent to more than 1 email address.

                                          Please allow schedule reports to be sent to more than 1 email address.

                                          Even increasing it to 2 would make a lot of our clients super happy.

                                          3 votes
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                                            0 comments  ·  MYeWAY  ·  Admin →
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