Merchant forum - eWAY

Welcome to eWAY’s interactive forum where you can participate in the exciting eWAY action and we can share our ideas with you.

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  1. Add a Terms & Conditions agreement tick box to Pay Now button

    Add a T&C agreement tick box on the eWAY page where the credit card details are entered.

    Add a data-TsAndCsURL= "url" to the button parameters

    1 vote
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      0 comments  ·  Rapid 3.0  ·  Admin →
    • Include the value of the transaction in the Beagle alert email

      It would be really helpful if you were to include the value of the transaction in the Beagle alert emails.

      As it stands we need to look through dozens of these alerts each and every day. This includes many low value transactions that are not worthy of the time needed to investigate.

      Alternately you could consider offering an option within the Beagle settings that allow us to set a value trigger level. i.e. do not email alerts for transactions under X value.

      Thanks.

      4 votes
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        0 comments  ·  Rapid 3.0  ·  Admin →
      • Apple Pay support for Shopify

        Can we get Apple Pay for eway on Shopify?? I love using eway and have had a great experience to date but with the amount of traffic we see via mobile on our store we are missing out on capturing payments quickly and easily via apple pay.

        3 votes
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          0 comments  ·  Rapid 3.0  ·  Admin →
        • Add Beagle Score to Magento Comment

          Add Beagle Score to comments in orders screen in Magento.

          3 votes
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            0 comments  ·  Rapid 3.0  ·  Admin →
          • Return payment type (e.g. VISA, Mastercard, PayPal etc) from transaction query response when using Shared Responsive Page

            Currently when using the shared responsive page together with PayPal, there is no way to know whether the customer has paid with PayPal or with eWAY (or with any other payment method available on the shared responsive page).

            Further, when the customer chooses to pay with eWAY using a credit card, there is no information about the type of credit card used (VISA, Mastercard etc).

            Suggestion is to add a couple of response fields to the transaction query API:

            1. payment method - e.g. Credit Card (eWAY), PayPal etc.
            2. card type - e.g. VISA, Mastercard, American Express etc.

            3 votes
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              0 comments  ·  Rapid 3.0  ·  Admin →
            • Add the Recurring API to the Rapid API

              Currently the eWAY Recurring API is limited in functionality and only available to merchants in Australia.

              Please consider adding to your Rapid API, and include some other additional features including:

              Add "trial periods" or "promo codes" which are automatically applied to the Recurring Event, and the logic is managed by eWAY.

              Add Webhooks to update our system as an "Event Change" occurs, this keeps our system in sync with any changes at your end.

              Add logic to prompt users to update their CC details upon an expired card, and provide automatic logic for users to update their CC details without…

              6 votes
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                0 comments  ·  Rapid 3.0  ·  Admin →
              • Invoice Description field in Transaction Query API

                Include the invoice description field in the response for the Transaction Query API. Currently you only include the invoice reference field, but we really need the description as well for our reporting needs.

                1 vote
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                  0 comments  ·  Rapid 3.0  ·  Admin →
                • Having the API accept dollar values with decimal points instead of requiring cents value.

                  Having the API accept dollar values with decimal points instead of requiring cents value.

                  3 votes
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                    0 comments  ·  Rapid 3.0  ·  Admin →
                  • responsive shared page token payment amount

                    Currently when creating a token, the amount shown on the page is $0.
                    I use the iframe method in our checkout for product purchase. The $0 amount may cause some confusion.
                    I understand if an amount is requested it will be charged automatically.
                    There should be an option to say "To be charged" for token customers.

                    4 votes
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                      0 comments  ·  Rapid 3.0  ·  Admin →
                    • Identify Debit cards in Australia and differentiate them from credit cards for surcharge purpose

                      Merchants should be able to apply different surcharge if the card is a debit card in Australia. Currently the feature is only available in eWay UK. It'd be good to see in the transaction reports if the card entered was a debit card or a credit card.

                      10 votes
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                        0 comments  ·  Rapid 3.0  ·  Admin →

                        Thank you for the suggestion, MYeWAY is definitely something that we would like to redesign when resources permit and this feature will certainly be considered for the reporting area.

                      • Allow Card Tokens to be deleted

                        Currently there is no functionality available to allow a charge token to be removed from the eWay system and therefore it would great if the API could be updated so tokens can be deleted from the eWay system using the TokenCustomerID. This will allow end users to manage saved cards a lot easier when using corporate accounts etc.

                        3 votes
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                          1 comment  ·  Rapid 3.0  ·  Admin →

                          Thanks for submitting this idea, we will definitely be watching for other eWAY users feedback.

                          It’s a feature we have looked at before and can certainly push forward when user requests increase.

                        • Add a freight/shipping cost field in the Rapid API

                          At the moment, there is no field/options to include freight cost in the Rapid API.

                          If we are using the shared page, and there is freight charges, the total sum of items and order total will be different, with the discrepancy being the freight charge.

                          If we want to show the correct sum, we have to manually add an item in the order as freight/shipping to make it sum up correctly.

                          I would suggest adding a field in the Rapid API as Freight/shipping cost so that it could be added up/displayed correctly.

                          7 votes
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                            0 comments  ·  Rapid 3.0  ·  Admin →

                            Thanks for submitting this idea, we will definitely be watching for other eWAY users feedback

                            As a workaround we do suggest sending the last line item as freight/shipping however will consider a unique field if customer feedback calls for it.

                          • Add a configurable countdown timer to the shared payment page

                            It would be ideal if you could set a countdown timer (with variable setting) on the payment page so that if the pay now button is not clicked within say 60 seconds, the system cancelled the order. This would help where we do not get a response from eWAY. We have recently had a problem where payment was taken but we never got the eWAY response. We could configure our system to query the eWAY transaction results after say 70 seconds and then either accept the order or cancel the order. Other hosted payment page solutions have this useful feature.

                            5 votes
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                              0 comments  ·  Rapid 3.0  ·  Admin →
                            • Enable Part Payment System.

                              Would love to have part payment system on this extension.

                              7 votes
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                                0 comments  ·  Rapid 3.0  ·  Admin →
                              • manual transactions should require CVN entry for merchant protection

                                Why does a manual entry offer the merchant less protection than an eftpos terminal where a cvn number is entered for telephone transactions?

                                6 votes
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                                  0 comments  ·  Rapid 3.0  ·  Admin →
                                • Have the option to disable email receipts when transactions are challenged by Beagle Fraud Alerts Enterprise

                                  Allow choosing Send or Dont Send Email Receipts when a transaction is challenged by beagle Fraud Alerts Enterprise.

                                  6 votes
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                                    1 comment  ·  Rapid 3.0  ·  Admin →
                                  • Add equivalent of the "QueryCustomer" request from Token Payments API

                                    Without this, you wind up having to use TokenPayments also if you want to, for instance, show the truncated PAN to your client.
                                    Seems stupid to have to use two APIs where one should do.

                                    3 votes
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                                      1 comment  ·  Rapid 3.0  ·  Admin →
                                    • Rapid 3 "Order Processing" Message

                                      I'm getting up to 15 secounds lag time when a user clicks "buy now" (It's more of a shopping cart problem). Anways, I could do with an, "Order Processing. Don't refresh your broswer or click back." message with a pretty little swirl. :) Needs to be light weight. Would kill a white screen... 15 secs feels like a long time!

                                      4 votes
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                                        1 comment  ·  Rapid 3.0  ·  Admin →
                                      • Rapid 3.0: Include Card Address in Reporting

                                        Currently the address field in reports displays only the customer's street address. It would be a lot better if this field displayed the full address including city and country. The country is especially important for VAT reporting purposes.

                                        7 votes
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                                          planned  ·  1 comment  ·  Rapid 3.0  ·  Admin →
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