Merchant forum - eWAY

Welcome to eWAY’s interactive forum where you can participate in the exciting eWAY action and we can share our ideas with you.

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  1. Enable credit card capture for partial order fulfillment

    Currently eWay only allows one capture of the credit card charge. A change is required to enable multiple capture up to the value of the original credit card pre-authorisation to enable partial orders to be processed and customers charged the correct amount.

    1 vote
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      0 comments  ·  MYeWAY  ·  Admin →
    • Restrict access to MYeWAY to an IP address/range

      Provide the ability to set a list of IP addresses and/or an IP address range that are permitted to login to the MYeWAY account.

      This would then allow access to MYeWAY to be restricted to PCs on our company's network or any "known" PCx off the network.

      Essentailly our company would only like users to be able to login while on their PC at work - not from anywhere.

      3 votes
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        0 comments  ·  MYeWAY  ·  Admin →
      • Why is Product/Service Knowledge important for chat agents?

        Even if you have hired chat agents from the best company, they cannot perform well until they have essential information about your product. It is important for chat agents to have product knowledge when it is about delivering high-quality customer support while successfully handling inquiries and requests.
        It is an unwritten fact that customers are expecting chat agents to propose them the best solutions. They should have the skills and information required to solve problems. Now, It is totally up to you whether you are giving them the right training about your product or not.

        If possible, give a demo…

        1 vote
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        • Apple Pay support for Shopify

          Can we get Apple Pay for eway on Shopify?? I love using eway and have had a great experience to date but with the amount of traffic we see via mobile on our store we are missing out on capturing payments quickly and easily via apple pay.

          3 votes
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            0 comments  ·  Rapid 3.0  ·  Admin →
          • Eway invoices should list merchant fees even it's when taken out by partner bank

            Hi everyone,
            This affects: Australia, New Zealand, Hong Kong, Malaysia, Singapore
            See this article on the matter:
            https://go.eway.io/s/article/ka828000000L2LuAAK/eWAY-has-charged-me-for-my-transactions-but-my-invoice-says-there-was-nothing-charged

            Basically even though the bank (in our case NAB) is giving the merchant fees directly to eWAY, eWAY should still provide a Tax invoice stating what was charged. The status of each invoice currently says "Paid in Full" but the amount says "AUD 0.00".

            The bank does not allow access to internet banking for merchant accounts and so the only way to get this information is to rely on paper bank statements. This is troublesome at best, plus it's 2017 so I…

            6 votes
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              1 comment  ·  MYeWAY  ·  Admin →
            • Add Beagle Score to Magento Comment

              Add Beagle Score to comments in orders screen in Magento.

              3 votes
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                0 comments  ·  Rapid 3.0  ·  Admin →
              • Web Logo design

                I want to get logo design information. http://www.abcdesign.com

                1 vote
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                  0 comments  ·  3-D Secure  ·  Admin →
                • when completing a Pre-Auth payment we cannot access the description and reference fields on the Complete Pre-Auth page.

                  We have recently moved from using Stored transactions to Pre-Auth transactions and when completing a Pre-Auth payment we cannot access the description and reference fields on the Complete Pre-Auth page. Is it possible to have access to these fields as we use them to advise the customer their Tax Invoice number that relates to the payment.

                  3 votes
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                    1 comment  ·  Admin →
                  • Universal sign on for your customers with multiple accounts

                    I have multiple eway accounts and sign in and out of them all throughout the day. It would be great if I could access all the accounts from a single sign on.

                    Thanks

                    3 votes
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                      0 comments  ·  MYeWAY  ·  Admin →
                    • Looking For Mobile App Developer for My New App

                      Can anyone please give me any suggestion who should I hire a mobile app development company or go for a freelancer to get my business app. I am running a pet shop and now want to grow it for this I will need an interactive mobile app where my client can pay and get their order status instantly. The inter-phase must be appealing with sold pet colours. I have searched a company https://www.ingic.ae/services/mobile-apps/ and confuse will it work for me or not

                      3 votes
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                        0 comments  ·  Mobile App  ·  Admin →
                      • Return payment type (e.g. VISA, Mastercard, PayPal etc) from transaction query response when using Shared Responsive Page

                        Currently when using the shared responsive page together with PayPal, there is no way to know whether the customer has paid with PayPal or with eWAY (or with any other payment method available on the shared responsive page).

                        Further, when the customer chooses to pay with eWAY using a credit card, there is no information about the type of credit card used (VISA, Mastercard etc).

                        Suggestion is to add a couple of response fields to the transaction query API:

                        1. payment method - e.g. Credit Card (eWAY), PayPal etc.
                        2. card type - e.g. VISA, Mastercard, American Express etc.

                        3 votes
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                          0 comments  ·  Rapid 3.0  ·  Admin →
                        • Filters in Transaction Report

                          Front end filtering to be applied to the export functionality. Currently filters can be applied to the front end transaction list, however when exporting the data the filters are lost and you always get the same set of records. Would be great to save the search and also to be able to export/email the result.

                          3 votes
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                            0 comments  ·  MYeWAY  ·  Admin →
                          • Add authorisation code to manual transaction confirmation box

                            MYeWAY->Payments->Manual Transaction->Transaction Results: add the Authorisation Code to the confirmation box that appears after the manual transaction is processed. It currently gives the response code and text, but it'd be handy to have the auth code too, so we don't have to click into the Details screen to get the code, which we write it on our paper credit card slips to show we actually processed the transaction and it *was* authorised.

                            4 votes
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                              0 comments  ·  MYeWAY  ·  Admin →
                            • Australian business reciepts need to comply with ATO standards. GST needs to be included and noted on the actual receipt.

                              Australian business reciepts need to comply with ATO standards. GST needs to be included and noted on the actual receipt if they are registered or if they are not registered for GST it needs to say this on the receipt. It is hard for businesses making purchases from other businesses using this program when the GST amount/or not is not even noted on the reciept.

                              1 vote
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                              • Show the Murchant Details

                                When clicking the eway logo on my website so I can check to see how legit it looks, on eway, the page displayed nothing about where I came from.

                                https://www.eway.com.au/secure-site-seal?i=11&s=15&pid=eb7d40ca-b68c-431d-85e9-e4d0dab4bdb2&theme=0

                                6 votes
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                                • Add the Recurring API to the Rapid API

                                  Currently the eWAY Recurring API is limited in functionality and only available to merchants in Australia.

                                  Please consider adding to your Rapid API, and include some other additional features including:

                                  Add "trial periods" or "promo codes" which are automatically applied to the Recurring Event, and the logic is managed by eWAY.

                                  Add Webhooks to update our system as an "Event Change" occurs, this keeps our system in sync with any changes at your end.

                                  Add logic to prompt users to update their CC details upon an expired card, and provide automatic logic for users to update their CC details without…

                                  6 votes
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                                    0 comments  ·  Rapid 3.0  ·  Admin →
                                  • Provide email notifications/alerts of Credit Card expiry dates and also recurring payments that are going to end in the next week/2weeks

                                    Provide email notifications/alerts of Credit Card expiry dates and also recurring payments that are going to end in the next week/2weeks

                                    2 votes
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                                      0 comments  ·  MYeWAY  ·  Admin →
                                    • 4 votes
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                                        0 comments  ·  Mobile App  ·  Admin →
                                      • Change to client confirmation email Receipt of APPROVED authorisation

                                        I regularly receive emails from my customers wondering if I have charged them twice.
                                        This is becoming such a regular problem that I have made a template email explaining to them that this is the way eway does their admin.
                                        This is an example of what they say:"I was just wondering why I have 2 transactions."
                                        "Hi, you have seemed to charge me twice??
                                        I have 2 transaction numbers"
                                        Both emails are sent from eway; the first (Receipt of APPROVED authorisation @ eWAY) is when they place the order, the second (Receipt of APPROVED purchase/payment @ eWAY) is when I…

                                        4 votes
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                                          0 comments  ·  MYeWAY  ·  Admin →
                                        • Allow customers to pay on part-paid invoices

                                          Xero - Eway : Currently invoices with a credit applied cannot be paid via eway. Instead of finding another method to pay our customers are just waiting for us to fix it causing extended delays on payment. You should be able to pay the remaining balance on any invoice. This should be a standard feature in my opinion.

                                          6 votes
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