Merchant forum - eWAY

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  1. Return payment type (e.g. VISA, Mastercard, PayPal etc) from transaction query response when using Shared Responsive Page

    Currently when using the shared responsive page together with PayPal, there is no way to know whether the customer has paid with PayPal or with eWAY (or with any other payment method available on the shared responsive page).

    Further, when the customer chooses to pay with eWAY using a credit card, there is no information about the type of credit card used (VISA, Mastercard etc).

    Suggestion is to add a couple of response fields to the transaction query API:

    1. payment method - e.g. Credit Card (eWAY), PayPal etc.
    2. card type - e.g. VISA, Mastercard, American Express etc.

    3 votes
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      0 comments  ·  Rapid 3.0  ·  Admin →
    • Filters in Transaction Report

      Front end filtering to be applied to the export functionality. Currently filters can be applied to the front end transaction list, however when exporting the data the filters are lost and you always get the same set of records. Would be great to save the search and also to be able to export/email the result.

      3 votes
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        0 comments  ·  MYeWAY  ·  Admin →
      • Add authorisation code to manual transaction confirmation box

        MYeWAY->Payments->Manual Transaction->Transaction Results: add the Authorisation Code to the confirmation box that appears after the manual transaction is processed. It currently gives the response code and text, but it'd be handy to have the auth code too, so we don't have to click into the Details screen to get the code, which we write it on our paper credit card slips to show we actually processed the transaction and it *was* authorised.

        4 votes
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          0 comments  ·  MYeWAY  ·  Admin →
        • Australian business reciepts need to comply with ATO standards. GST needs to be included and noted on the actual receipt.

          Australian business reciepts need to comply with ATO standards. GST needs to be included and noted on the actual receipt if they are registered or if they are not registered for GST it needs to say this on the receipt. It is hard for businesses making purchases from other businesses using this program when the GST amount/or not is not even noted on the reciept.

          1 vote
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          • Show the Murchant Details

            When clicking the eway logo on my website so I can check to see how legit it looks, on eway, the page displayed nothing about where I came from.

            https://www.eway.com.au/secure-site-seal?i=11&s=15&pid=eb7d40ca-b68c-431d-85e9-e4d0dab4bdb2&theme=0

            6 votes
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            • Add the Recurring API to the Rapid API

              Currently the eWAY Recurring API is limited in functionality and only available to merchants in Australia.

              Please consider adding to your Rapid API, and include some other additional features including:

              Add "trial periods" or "promo codes" which are automatically applied to the Recurring Event, and the logic is managed by eWAY.

              Add Webhooks to update our system as an "Event Change" occurs, this keeps our system in sync with any changes at your end.

              Add logic to prompt users to update their CC details upon an expired card, and provide automatic logic for users to update their CC details without…

              6 votes
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                0 comments  ·  Rapid 3.0  ·  Admin →
              • Provide email notifications/alerts of Credit Card expiry dates and also recurring payments that are going to end in the next week/2weeks

                Provide email notifications/alerts of Credit Card expiry dates and also recurring payments that are going to end in the next week/2weeks

                2 votes
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                  0 comments  ·  MYeWAY  ·  Admin →
                • 4 votes
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                    0 comments  ·  Mobile App  ·  Admin →
                  • Change to client confirmation email Receipt of APPROVED authorisation

                    I regularly receive emails from my customers wondering if I have charged them twice.
                    This is becoming such a regular problem that I have made a template email explaining to them that this is the way eway does their admin.
                    This is an example of what they say:"I was just wondering why I have 2 transactions."
                    "Hi, you have seemed to charge me twice??
                    I have 2 transaction numbers"
                    Both emails are sent from eway; the first (Receipt of APPROVED authorisation @ eWAY) is when they place the order, the second (Receipt of APPROVED purchase/payment @ eWAY) is when I…

                    1 vote
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                      0 comments  ·  MYeWAY  ·  Admin →
                    • Allow customers to pay on part-paid invoices

                      Xero - Eway : Currently invoices with a credit applied cannot be paid via eway. Instead of finding another method to pay our customers are just waiting for us to fix it causing extended delays on payment. You should be able to pay the remaining balance on any invoice. This should be a standard feature in my opinion.

                      3 votes
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                      • Display individual eway transaction fees in the Transaction Report or Settlement Totals screens

                        Currently I can only see a monthly total of eway transaction fees charged via My Account > Your eWAY Invoices.

                        Can you possibly provide a 'eWAY transaction fee' box in the Transaction Report or Settlement Totals screens so we can see the fee per transaction.

                        Many Thanks in advance.

                        1 vote
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                          0 comments  ·  MYeWAY  ·  Admin →
                        • Recurring Payment notice under 'type' on transaction page

                          When searching my transactions to ensure nothing is missed from the recurring billing customers, it would be helpful to have 'recurring payment' under the 'type' of payment on the transactions page. This way I will know if it's a new transaction, recurring transaction or a refund. Helps when cross checking on my website and keeping track of recurring payments.

                          3 votes
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                          • Provide SSO/SAML authentication capability for the MyeWay portal

                            It would be good to be able to integrate with on prem or hosted SAML/SSO/Identity providers so that the MyeWay portal could be more easily accessed.

                            1 vote
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                              0 comments  ·  MYeWAY  ·  Admin →
                            • Improve Fraud Prevention

                              In short: a Beagle Rule that allows you to set a distance to IP address limit for transactions.

                              For example: the distance from IP to the shipping address is over (500km then it gets blocked/challenged). Or at least have it so the further the distance the bigger the risk score increases as well.

                              Currently I've had several fraudulent transactions go through that have beaten the system (beagle) but would not have taken place had this been in place.

                              E.g. Perth IP address; and billing address / delivery address Sydney. Obviously some circumstances that could arise why that could be legitimate.…

                              7 votes
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                                0 comments  ·  MYeWAY  ·  Admin →
                              • Surcharges for IVR payments accepted

                                I have applied the IVR payment option to may payments over the phone on to my invoices. I noticed when I went through the process, no surcharge message was present.

                                With every IVR call today to make payments to utilities etc, a surcharge is always present.

                                eWay could have prerecorded surcharge amounts in their IVR system, setup in the MyeWAY settings area, offering surcharge set amounts options.

                                When a customer calls in on the provided numbers, they enter the Biller ID, that is when the IVR system checks status of Biller ID and also could pick up the surcharge amount…

                                1 vote
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                                • Invoice Description field in Transaction Query API

                                  Include the invoice description field in the response for the Transaction Query API. Currently you only include the invoice reference field, but we really need the description as well for our reporting needs.

                                  1 vote
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                                    0 comments  ·  Rapid 3.0  ·  Admin →
                                  • Add a field in myeway manual transaction that calculates the fee that we need to add to each transaction to cover the merchant fees we incur

                                    When making a manual transaction can a field be added that calculates the fee we need to add to the total to cover the merchant fee costs we incur.

                                    Suggeting a percentage field is added, drop down list that you enmter the percent you want to calculate, ie enter 2 and it calculate the amount we have entered as the payment by 2 percent, then this figure is displayed and added to total.

                                    It would not be compulsory field.

                                    4 votes
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                                      0 comments  ·  MYeWAY  ·  Admin →
                                    • Please show the last 4 digits of the CC on the transaction receipt

                                      Showing the last 4 credit card digits on the transaction receipt will help us to identify fraud. This was an option with ematters. If a client has made 3 attempts to pay for an item before successfully paying for it, we could easily see that they had tried 4 different credit cards (which is very suspicious).

                                      6 votes
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                                      • 6 votes
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                                          1 comment  ·  Admin →
                                        • Automated settlement reports for invoice reference data

                                          There is currently no way to automate a scheduled report of what settled yesterday. As the bank account is settled with the monies coming in from the transactional log. Our accounts department has to log in every day and add up the value to work out the grand total of what hit the bank account. We have setup custom reports but now I have my receptionist logging in each day and sending off the emails. On a Monday though, she needs to alter the report and do Friday, Saturday and Sunday. Need the total settled value, with the invoice reference…

                                          3 votes
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